• Field Service Technician

    Job Locations US-AR-Little Rock
    Job ID 2018-1206
  • Overview

    Summary: Applies knowledge and skills to perform the regular and recurring maintenance, installation, and repair work of the department using any of the equipment authorized and available.


    Essential Duties and Responsibilities include the following. Any one position may not include all of the listed duties, nor do all of the listed examples include all tasks which may be found in positions within this classification.


    • Use appropriate materials and equipment to complete assigned work according to specifications, verbal instructions, and established procedures.
    • As directed, adapt equipment and materials to meet specific requirements.
    • Proficiently operate all assigned equipment and vehicles to perform any operation within the capacity of the machine as necessary to accomplish required work.
    • Perform work in accordance with sound safety practices.    
    • Coordinate work activities with other departments to share information and equipment as required.
    • May mentor installation technicians or technicians of lower certification levels, as directed.
    • Provide accurate and legible written documentation of jobs performed as required by service department rules.
    • Maintain flexibility for emergency call-outs during off time.
    • Maintain a strong, personal commitment to the safety culture.
    • All other duties as assigned.



    To perform the job successfully, an individual should demonstrate the following competencies:


    • Demonstrates quality work through accuracy, thoroughness and attention to detail.
    • Exhibits efficiency in problem solving skills by identifying and resolving problems in a timely manner to ensure deadlines are met.
    • Strives to continuously build knowledge and skills and share expertise with others.
    • Commitment to superior customer service.
    • Contributes to building a positive team environment through commitment, respect and communication.
    • Measures self against standard of excellence.
    • Demonstrate professionalism by treating others with respect and accepting responsibility for own actions.
    • Shows adaptability by effectively responding to frequent change, delays, or unexpected events.
    • Exhibits superior dependability by consistently arriving to work on time and as scheduled.



    Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    • High school diploma or general education degree (GED) or equivalent combination of education and experience.
    • A minimum of 3 (three) years of experience in natural gas engine or compression, or process and instrumentation industry is preferred.
    • Must possess a valid Texas State driver's license and be able to operate motor vehicle for test purposes.
    • Ability to obtain a Forklift Certification.
    • Ability to use a variety of hand and power-operated tools and equipment, such as welding and oxy/acetylene cutting/brazing equipment, refrigeration gauge assemblies, engine diagnostic tools, AC/DC multimeters, micrometers and other measuring tools as needed to complete assigned jobs.
    • Must possess skills necessary to use computer diagnostic equipment.

    Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    • Physical strength and ability to perform moderate to heavy manual labor, including frequent bending, walking, and heavy lifting, for extended periods under dirty and uncomfortable conditions and in all types of weather as necessary.
    • Able to stand for extended periods of time.
    • Able to climb ladders or steps/stairs to get to equipment.
    • Exerts up to 50 lbs of force frequently. Able to lift 65 pounds from floor to shoulder height occasionally.
    • Ability to frequently exert the pound force limits for push/pull 50lb f (no wheels) or 100lb f (wheels).
    • Must be able to drive service vehicle at least 80 continuous miles.
    • Will be required on occasion to work more than 8 hours on shift.
    • Requires frequent bending, stooping, kneeling, crouching, crawling, climbing, balancing, lifting, carrying, and reaching or handling with arms, hands, and fingers.
    • Crawling and working in narrow spaces.
    • Requires frequent repetitive movements, i.e. hammering, turning wrenches, or use of screwdrivers.
    • Must also follow up and keep up with any changes in Certification level added by Thermo King Corp. Minneapolis.
    • Manual dexterity sufficient to work with fingers.
    • Normal vision with or without corrective lenses.


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